Who is UncutExpress.com?
UncutExpress.com is a Canadian, independently owned and operated company. We carry the mission of providing uncut, surfaced and finished lenses to the optical industry in a fast, efficient manner at the best possible prices. We bring you 26 years of professional optical experience through our vast network of Canadian optical laboratories.
Where is your manufacturing done?
Our regular and digital surfacing, as well as coatings, are done in Canadian optical laboratories that are well known for their highest standards. In addition, we keep in place our rigorous 5-point quality assurance process that ensures you get a perfect pair of lenses every time.
What is your turnaround time?
Turnaround time varies as production time depends upon the type of order. We do our best to adhere to the below production times, however, they do not imply any guarantees:
| Lens Type | Order Shipped in |
| SV Stock | 0-1 business day |
| SV, FT28, Progressive (Uncoated Tintable) | 0-1 business day |
| SV, FT28, Progressive (Coated) | 2-4 business days |
| HD Lenses | 3-5 business days |
| HD Lenses (Tinted) | 3-6 business days |
| 1.74 Index / Mirror Coating | 5-10 business days |
Shipping
Canada: Overnight shipping through ICS Next Day Courier. Transit time is under 24 hours for most cities from the time order is ready and shipped from our facility. FREE shipping on all orders over $30. Jobs can be combined to take advantage of free shipping.
Residential Addresses: Shipping to residential addresses will incur an additional residential fee of $5.99.
Do you offer warranties on your lenses?
Our lenses are guaranteed to be free of any errors in production. We do not offer Rx change, non-adapt, or coating warranties. Rest assured, our lenses are manufactured to the highest quality standards.
Which progressive lenses do you offer?
We only offer lenses that are manufactured by reputable optical lens suppliers. Our goal is to provide lenses at the best possible prices without sacrificing quality. You can be sure that your patients will adapt quickly and easily to our progressive lenses.
What is your progressive lenses' fitting cross location?
Please refer to our price list for fitting cross location of each progressive lens we offer.
What is UncutExpress.com’s phone number?
UncutExpress.com is a 100% internet-based company and does not provide phone service. This is one of the ways we are able to cut down our overheads that lets us offer you such amazing prices. You can always contact us through our online contact form or email us at service@uncutexpress.com and we will reply within 24 hours.
How can I pay for my order?
UncutExpress.com offers two easy payment options:
1. Visa or MasterCard – We use secure SSL encryption to process credit cards.
2. Paypal – Paypal is a heavily encrypted third-party payment processor. Paypal is a secure form of payment and is used by millions of people daily. Paypal accepts all major credit cards and bank accounts.
Why do you charge upfront with Credit Card or Paypal and not give credit like other labs?
This is just another way of how we lowered our overheads. By eliminating procedures such as credit checks, setting up accounts, printing, and mailing monthly statements, we have made it simple: you pay what you see while you are ordering. It also takes away the headache of you reconciling and checking your statements every month.
How can I trust that my Credit Card transaction is safe?
UncutExpress.com uses a Secure Sockets Layer (SSL) connection during your transaction which keeps your information secure and private. For further security, no credit card information is kept on our servers. Please note that the charge on your statement will appear “UNCUT EXPRESS DOT COM VANCOUVER“.
Are you owned by or associated with any big lens manufacturer or a big optical name?
No, UncutExpress.com is an independently owned and operated company. We are not associated with a big lens manufacturer or optical giant. We utilize multiple optical laboratories across Canada to ensure you receive your orders fast, regardless of your location.
Are you associated with a retail chain?
No, UncutExpress.com is not associated with any retail chain. Our core business is to provide uncut lenses at affordable prices to Eye Care Professionals across North America.